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Quality from A to Z

Keller & Kalmbach attaches great importance to the highest quality. This refers not only to goods, but also the actions of employees. The pronounced focus on quality can be seen in our application of the KAIZEN management system - among other things through use of the 5S method. Our customers can access a worldwide, audited pool of suppliers, for which we perform on-site services in purchasing, materials management, and logistics.

Price comparisons that encompass the global market, as well as optimization of the articles (e.g. interfaces) are performed continuously, working to an extremely high level of quality.

A wide range of measurement and test equipment, as well as broad specialist knowledge mean that we are always prepared to meet your requirements. Beside hardness tests and measuring inspections, we offer various other testing processes.

We have received various awards over the years for our high quality standards. These include the Bavarian Quality Award. With EMAS, we have also been using an extensive environmental management system since 2017.

Beside certification to DIN EN ISO 9001:2015, we also meet the strict requirements in the automotive sector with VDA 6.2. You can find further certificates on the download portal.

Our quality policy

Audit


Audit

The aim of an audit is to achieve a systematic, independent investigation of activities and results on the basis of defined requirements. This helps identify problems and weaknesses and then address them with suitable measures. The effectiveness of these measures is also assessed. Product, process and system audits are performed in-house. These assess the performance of internal procedures, as well as suppliers. Customer and certification audits are also performed.

DIN EN ISO 9001:2015


DIN EN ISO 9001:2015

This standard defines requirements for a quality management system. The relationship between a regulated organization and company success is presented through application of a document QM system. Overall success should be secured via product quality and customer satisfaction with unique provisions, clearly defined responsibilities, and actions within the process structure. A uniform basic structure and basic system are created with the High Level Structure in DIN ISO 9001:2015.

 

EMPB


ISTR

Initial sample test reports are predominantly used to approve new products and processes in the automotive industry. Initial samples are generally specified as per VDA 2 or PPAP. However, they need to be agreed in the order. As per the German Association of the Automotive Industry (VDA), no initial sampling is generally provided for standard parts. The costs of producing samples are generally very high relative to the parts price. A simplified form of the product and process approval procedure should definitely be applied here.

Fehler


Errors

According to standards, an error is general a failure to fulfill a stipulated requirement. A requirements refers specifically to functional and reliability characteristics here. As per DIN EN ISO 3269, an error is a deviation of a feature from a requirement, although this does not always lead to a deficiency of the affected product. In contrast to an error, a deficiency always impairs the usability of the unit in question. An error can lead to, but a deficiency by definition always leads to a malfunction or functional incapacity of the unit in question. 

Kundenzufriedenheit


Customer satisfaction

We place great emphasis on customer satisfaction at our company. The motto of "the customer is king" is actively lived out and represents a foundation of our company policy. Various KPIs such as delivery performance, number of complaints, audits, evaluations, and sales revenue are used as the basis when measuring customer satisfaction. The objective is to further increase customer satisfaction through various improvement measures, particularly in logistics systems, CIP, eLogistics, etc.

 

Lieferantenmanagement


Supplier management

A structured supplier management system should ensure that only suppliers with the requisite quality capability are used for procurement. Well-founded supplier selection that is performed using various criteria forms the basis for making decisions. This builds on ongoing supplier evaluation, which itself encompasses both hard and soft facts. The overall performance of our company is incorporated with a systematic process of supplier development and promotion.

Null-Fehler Programm


Zero-error program

As a general rule, Keller & Kalmbach pursues the objective of zero errors. The process structure is designed to meet this objective. A key factor here is avoiding errors, while incorporating employees, processes, and suppliers. The test laboratory on our premises with comprehensive equipment and qualified employees supports the zero-error program. A continuous process of improvement and further training for our employees also provide valuable support.

 

Prüfungen


Tests

Our test lab encompasses comprehensive measuring and test equipment, as well as qualified specialist personnel. Beside hardness, tensile, measurement, and grinding tests, we offer further testing processes. Of course, we also produce initial sample test reports as per PPF, PPAP, or customer-specific standards. Thanks to the high performance level of our test laboratory, we are ideally prepared to handle customer requirements. The testing equipment is also used for design purposes and to provide technical assistance in cooperation with our customers.

 

Umweltschutz


Environmental protection

In 2007, we had our environmental protection system certified as per the City of Munich's Eco-Profit (ÖKOPROFIT) standard and worked on continuous improvement. In November 2017, we were presented with the EMAS certificate. The environment represents an important element in our company policy. We make our contribution to better understanding of the environment with the EMAS environmental management system and the permanent ambition to lighten the load on the environment. We pursue these guiding principles in the environmental policy.

 

Zertifizierungen


Certifications

To boost the trust of our customers in our company, we have been certified in various areas: DIN EN ISO 9001 / VDA 6.2 / IRIS - DIN EN ISO 22163 / EMAS

Further awards:

Keller & Kalmbach is the first company that has been presented with the Bavarian Quality Award twice (2001 and 2010).

 

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Sales are only to made to contractors, traders, freelance professionals and public institutions. 
No sales are made to consumers in the sense of § 13 of the German Civil Code (BGB).